**We’re hiring at Melonn!** At **Melonn**, we’re looking for a **Customer Service Agent (Chat/WhatsApp)** focused on service excellence, empathetic communication, and results orientation. If you enjoy solving problems, delivering high-quality support, and building trusted relationships with our sellers, we want to meet you. **What will you do?** * Handle seller inquiries via **chat and WhatsApp**, ensuring an agile and effective experience. * Follow up on open cases and coordinate solutions with other departments. * Maintain clear, professional, and empathetic communication in every interaction. * Meet customer service metrics, including response time and customer satisfaction. **What are we looking for?** * **Minimum 6 months of experience** in customer service, preferably through digital channels (chat, WhatsApp, email). * **Completed high school diploma.** * Excellent spelling, writing skills, and written communication abilities. * Ability to manage multiple cases simultaneously and work toward defined goals. * A service-oriented attitude, commitment, and passion for helping others. **Position details** * **Fixed schedule:** Monday to Saturday, 8:00 AM–5:00 PM. * **Hybrid work model:** 1–2 days working remotely per week. * **Total monthly salary up to $12,200** (base salary $10,400 + performance bonus $1,800). * **Statutory benefits** from day one. * **Collaborative and stable work environment.** * **Real opportunities for professional growth and development.** At **Melonn**, we value commitment, empathy, and the desire to learn. If you’re seeking a workplace where you can grow and be part of a purpose-driven team, apply now and become part of our story. Employment type: Full-time Salary: Up to $12,200.00 per month Benefits: * Option for indefinite-term contract * Remote work Application question(s): * What is your pre-tax salary expectation? * What is your proficiency level in Excel? Experience: * Call center: 1 year (Preferred) Work location: On-site