*This job posting originates from the Talenteca.com job board* ### **Job Opening from IT Recruitment Company in Naucalpan de Juárez, State of Mexico** **Who Are We?** * Excellent work environment, flexibility, and genuine career growth; we are market leaders in on-premise and cloud-based IP solutions, collaborating closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy—thus, we are seeking an On-Site Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project leaders * Gain experience in client and service management **Our Offer** Financial stability and solid business foundations, real professional development and growth, an exceptional work environment, certifications, and internal mobility options. Our offer includes: * **Compensation**: MXN 20,000 net monthly; direct employment contract with statutory benefits and above-standard perks * **Working Hours**: Monday to Friday, 9:00 AM – 7:00 PM * **Work Location**: Tlalnepantla, State of Mexico **What We’re Looking For** * Minimum 2 years’ experience in roles such as: on-site unified communications support, remote collaboration support, technical support for unified communications, collaboration help desk, unified communications service desk, collaboration support engineer, Cisco Webex support engineer (NOC), Level 1 (L1) support, L1 engineer. * 1–2 years’ experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus—on-premise or cloud-based—or Google Workspace / Google Meet. * 1–2 years’ experience managing user onboarding/offboarding, configuration changes, PBX administration, switchboard operations, installation and configuration of IP telephony, and Cisco software conferencing solutions. * Perform daily checklists for meeting rooms or videoconferencing systems. Maintain documentation (e.g., Completed Work Reports, Resolved Tickets, Visit Log Management for Meeting Rooms, etc.) * Basic knowledge of network equipment, switching, routing, wireless technologies, and Cisco collaboration solutions. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree (in progress or incomplete) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex, Jabber, CUCM, Cisco * Call Manager, Spark, Room Kit * VoIP, PBX, IP Telephony, Networking * Video Conferencing, CU, UC * Router, Switch, Links, Room Systems *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939f801770000610044b23c&source=indeed*