Service Desk Analyst

Description

Job Summary: Responsible for managing services, coordinating with customers, handling documentation, and providing general administrative support as a Service Desk Manager. Key Responsibilities: 1. Administration and control of service documentation. 2. Customer service and service coordination. 3. Administrative tasks and general assistance to Management. ***SOS Servicios León is seeking: Service Desk Manager (SDM)*** You will perform the following duties: \- Administer, control, and generate documentation for the company's services. \- Provide customer service to schedule and coordinate services according to customer needs, maintaining an active and updated service calendar. \- Update document backups, process paperwork, handle purchase requisitions, manage quotations, and service orders. \- Ensure smooth office operations by performing administrative tasks and providing general assistance to Management, as well as drafting relevant reports. ***Requirements:*** \- Gender: Unspecified \- Maximum age: 35 years \- Minimum 1 year of experience in similar positions \- Driver's license (preferred) \- Experience supervising staff \- Completed or incomplete Bachelor's degree in administrative, accounting, or logistics fields \- Strong organizational, communication, and problem-solving skills \- Solid proficiency in intermediate/advanced Excel *Work location: Parques del Sur* *Working hours: 8:30 AM – 6:00 PM, Saturdays 8:30 AM – 3:00 PM* *Interested candidates please send CV to 4775115714 with HR* Employment type: Full-time, Indefinite term Salary: $9,800\.00 \- $10,000\.00 per month Benefits: * Option for indefinite-term contract Work location: On-site employment