**Company Description** A vibrant community on the pristine coast of Mexico, Susurros del Corazón is a private seaside enclave that combines natural beauty with the playful spirit of a luxuriously relaxed surf retreat. **Job Description** The strategic purpose of the Quality Coordinator position is to optimize the hotel's operational efficiency and elevate the guest experience to the highest level of excellence in accordance with international luxury standards. This is achieved through a comprehensive combination of administrative support to General Management and meticulous supervision of operational and service quality. **Qualifications** * Ensure Customer Satisfaction: Implement strategies based on Revinate analyses to ensure that each * Manage and promptly resolve house incidents (GIRs) to maintain high levels of guest satisfaction and trust. * Adherence to Quality Standards: Ensure that all operations and services comply with rigorous quality standards * Coordinate with Crystal and Distintivo H to maintain the highest standards of cleanliness and hygiene, guaranteeing guest safety and comfort. * Facilitate decision-making and project execution through effective administrative support to General Management, optimizing the hotel’s time and resources. * Contribute to the development of processes and procedures that promote continuous improvement in service quality and hotel operations. * Work closely with the Quality Manager to ensure alignment of quality initiatives and implementation of improvements based on audits and feedback. **Additional Information** Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the place to life through captivating design, exceptional cuisine and spas, and friendly yet discreet service. With hotels and resorts across three continents, Auberge invites its guests to create unforgettable stories in some of the world’s most desired destinations. Visit aubergeresorts.com for more information about our collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and \#AlwaysAuberge.