**Additional Information** **Job Number**25191426 **Job Category**Rooms \& Guest Services Operations **Location**Siari Riviera Nayarit a Ritz\-Carlton Reserve, Carretera Federal 200 Tepic\-Puerto Vallarta Km 88 300 Col., La Penita de Jaltemba Compostela, Nayarit, Mexico, 63720 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist staff in expediting problematic payments (e.g., credit card processing issues). Follow up with guests to ensure they are satisfied with the resolution of their issues. Process all guest registration entries by confirming reservations, assigning rooms, and issuing and activating room keys. Process all types of payments made, such as accommodation charges and payments made in cash, by check, or debit or credit card. Open accurate accounts for each guest upon check-in (i.e., shared rooms, separate rooms, taxes, incidentals, compensations). Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with reservations. Block rooms on the computer and identify specific requests and requirements. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or problems. Coordinate with the Housekeeping Department to follow up and ensure rooms are in perfect condition upon guest arrival. Review employee shift logs and daily memo books and document relevant information in records. Count cash drawer at the beginning and end of shift. Balance and turn in receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees and serve as an example and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Report accidents, injuries, and unsafe working conditions to manager; conduct trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate guests' service needs and address them promptly. Communicate clearly and professionally with others, prepare and review written documents accurately and completely, and answer telephones using proper protocols. Foster and maintain positive working relationships with others. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development program. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create exceptional experiences that guests remember long after they have left. We aim to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standards for exceptional and personalized luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure that The Ritz\-Carlton's "Gold Standards" are met with kindness and attention every day. The Gold Standards are the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and the belief that our culture drives success, The Ritz\-Carlton has earned the reputation as a leading global brand in the luxury hospitality industry. As part of the team, you will learn and practice the Gold Standards, including the Employee Promise, Credo, and Service Values. Furthermore, we promise to provide you with the opportunity to be proud of the work you do and of your team. By joining The Ritz\-Carlton, you become part of a portfolio of brands with Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself.