Technical Support Executive

Description

Job Summary: We are seeking a professional to provide guidance and solutions to customers using Point-of-Sale, Electronic Invoicing, and Inventory systems, serving as the bridge between technology and daily operations. Key Highlights: 1. Key role in technological and operational integration of enterprises 2. Functional advisory and training for clients 3. Software documentation and testing We seek a candidate with a background in **Business Administration, Accounting, International Trade, or Computer Science**, to provide guidance and solutions to our customers in using our Point-of-Sale, Electronic Invoicing, and Inventory systems. Your role will be to serve as the bridge between technology and enterprises’ daily operations. **What will you do with us? (Main Responsibilities)** * **Functional Advisory:** Provide remote and telephone support regarding software usage (e.g., how to issue invoices, how to load inventory, cash closing procedures, etc.). * **Client Training:** Conduct training sessions for new users, ensuring they fully leverage available tools. * **Case Management:** Document and track incidents in our daily log until resolution. * **Documentation and Content Creation:** Develop user guides, PDF manuals, or short videos to facilitate customer self-learning. * **QA / Software Testing:** Test new updates to our systems from an end-user perspective to ensure alignment with administrative processes. * **Initial Configuration:** Remote installation of software and configuration of basic invoicing parameters and catalogs. **What are we looking for in you? (Requirements)** * **Education:** Bachelor’s degree or Technical diploma in Business Administration, Accounting, International Trade, Computer Science, or related field. * **Desired Knowledge:** Basic understanding of electronic invoicing concepts (CFDI), inventory control, and cash management. * **Technical Skills:** Proficiency in Windows, Microsoft Office suite, and basic remote connection tools (AnyDesk, TeamViewer). * **Soft Skills:** Excellent verbal and written communication, patience in teaching, and analytical ability to resolve business process queries. **We Offer:** * Salary range: 10,000 to 10,500 MXN per month. * Working hours: Monday to Friday, 9:00 AM to 6:00 PM (including one-hour lunch break); Saturdays, 9:00 AM to 2:00 PM. * Statutory benefits. * Ongoing training on fiscal and technological topics. * Job stability and access to a specialized technical support team to assist with complex hardware/network issues. Employment Type: Full-time Salary: $10,000.00 – $10,500.00 per month Benefits: * Salary increases * Option for indefinite-term contract Workplace: On-site employment