Restaurant Manager

Description

Position Summary: Lead and coordinate the overall operation of a restaurant and beach club, ensuring an exceptional guest experience, adherence to standards, and business profitability. Key Highlights: 1. Oversee the overall operation of the restaurant and beach club 2. Ensure high standards of service and hospitality 3. Foster a positive work environment for the team Position Objective: Lead, coordinate, and supervise the overall operation of the restaurant and beach club, ensuring an exceptional guest experience, compliance with service standards, business profitability, and a positive work environment for the team. Main Responsibilities: Operations and Service: * Supervise the daily operations of the restaurant and beach club. * Ensure high standards of customer service and hospitality. * Efficiently resolve guest complaints, feedback, and special situations. * Ensure proper setup, cleanliness, and presentation of common areas, bar, kitchen, and beach. Staff Management: * Recruit, train, and supervise staff (servers, bartenders, kitchen staff, hosts, security, cleaning personnel). * Develop schedules, monitor attendance and team performance. * Promote a workplace culture based on respect, responsibility, and service. * Enforce internal policies and disciplinary measures when necessary. Administration and Finance: * Control operational costs (payroll, supplies, shrinkage). * Supervise inventory, orders, and suppliers. * Ensure proper cash handling, daily closings, and financial reporting. * Achieve sales and profitability targets. Food and Beverage: * Supervise food and beverage quality, presentation, and delivery timing. * Ensure compliance with hygiene and safety regulations (Distintivo H, COFEPRIS). * Collaborate in menu development and promotion updates. Brand and Guest Experience: * Maintain the beach club’s identity, concept, and ambiance. * Coordinate special events, reservations, and VIP experiences. * Supervise music, atmosphere, and guest flow. Compliance and Safety: * Ensure compliance with labor, health, and safety regulations. * Coordinate emergency and safety protocols for guests and staff. Requirements: * Intermediate-to-advanced English and advanced Spanish (verbal, written, and reading) * Minimum 3–5 years of experience as manager or assistant manager in restaurants, bars, or beach clubs. * Bachelor’s degree or technical diploma in Tourism, Business Administration, Gastronomy, or related field (preferred). * Solid knowledge of food and beverage operations. * Proven leadership and large-team management skills. * Administrative and cost-control capabilities. * Excellent customer service and conflict resolution skills. * Intermediate or advanced English (mandatory in tourist areas). * Flexible schedule and ability to work under pressure. Key Competencies: * Leadership and decision-making * Organization and planning * Effective communication * Service- and results-oriented mindset * Ability to work in dynamic, high-volume environments We Offer: * Base salary and performance bonuses—paid weekly * Daily tips * Dynamic work environment * Housing option Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $15,000.00 – $20,500.00 per month Benefits: * Option for indefinite-term contract Work Location: On-site employment