IT Support Engineer

Description

We are seeking a proactive, organized candidate with an excellent service attitude to join our team as a **Junior IT Technical Support**. You will be responsible for ensuring the operational continuity of our workforce through equipment maintenance, resolution of daily incidents, and on-site management of technological inventory. Responsibilities * **User Support and Assistance:** Provide basic technical support (hardware, software, systems) to internal users and perform installation and configuration of work devices. * **Maintenance and Inventory Management:** Administer the company's hardware/software inventory and coordinate preventive/corrective maintenance of equipment (using internal resources or external vendors). * **Network Monitoring and Basic Security:** Assist in ensuring proper basic connectivity (Wi\-Fi/LAN) across offices/sites and verify that daily data backups are executed correctly. * **Vendor Management:** Escalate issues and provide timely follow-up with external technology vendors to resolve complex or specialized technical problems. * **Documentation and Training:** Assist in developing simple user manuals and train technical and administrative staff on efficient use of the company’s basic technological tools. Profile Requirements * **Education:** Technical degree, Bachelor’s degree, or incomplete/graduating engineering program in Systems, Informatics, Computer Science, or related field (recent graduates welcome). * **Experience:** Minimum 6 months to 1 year of experience in technical support, help desk, or similar professional internships. * **Basic Technical Knowledge:** Preventive/corrective maintenance of PCs and laptops; configuration of Office/Google Workspace suites; installation of operating systems (Windows); and fundamental networking concepts (cable termination, routers, switches). * **Soft Skills:** Excellent service attitude, proactivity, organizational ability, and strong communication skills to explain technical topics clearly to non-technical users. What We Offer? * Statutory benefits from day one. * Necessary work tools for performing your duties (laptop, etc.). * Opportunities for growth and learning. Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Complimentary uniforms Work Location: On-site employment