**Job Mission** --------------------- Ensure satisfying experiences for our customers and hotel guests, as well as carry out promotional activities generating sales and service according to massage and therapy standards. **Areas of Specialization** ---------------------------- * Sales * Promotion **Technical Knowledge** -------------------------- * Spa knowledge * Customer service knowledge * Complaint handling * Budgeting and sales knowledge **Education** --------------- * Bachelor's degree in Administration * Technical degree in Cosmetology **Computer Packages** ------------------------- **Languages** ----------- English**Experience** --------------- * Spa Supervisor 2 years * Spa Manager 2 years **Main Job Functions** ------------------------------------ **Responsibility** **Level (Total, Partial or Support)** **INDICATORS** **They are the way in which achievement of results will be measured.** Recognize the guest and introduce oneself before starting the service process TOTAL To provide service to guests with the highest quality according to standards. Provide spa information TOTAL Standardize services Standardize services TOTAL Maintain the identity of the Spa and Hotel Maintain the identity of the Spa and Hotel TOTAL **Physical Position of the Job** ------------------------------- **Physical Requirements of the Position** ----------------------------------