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The overall objective of this role is to resolve external customer issues and provide consistent customer support.\n\n\n**Responsibilities:**\n\n* Manage customer inquiries, ensuring proper investigation and timely resolution in compliance with departmental standards.\n* Develop and maintain a customer portfolio through periodic calls and personal interaction, as needed.\n* Provide customers with scorecards on inquiry and transaction activity, and organize review calls with customers regarding productivity and use of self-service tools.\n* Inform customers of issues (system outages, market issues) and provide periodic updates on resolutions.\n* Forward customer feedback and properly handle delays and errors.\n* Maintain knowledge of new regulatory and market requirements affecting the customer base/portfolio.\n* Ensure compliance with all departmental standards and maintain the control environment.\n* Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues transparently.\n\n**Qualifications:**\n\n* 2-4 years of relevant experience.\n* Experience in customer service or finance.\n* Proficiency in Microsoft Office.\n* Proven crisis management and critical thinking skills for problem-solving and decision-making.\n* Consistent attention to detail to ensure accuracy.\n* Consistently demonstrate clear and concise written and verbal communication.\n* Consistently deliver high-quality customer service with a focus on developing customer relationships and achieving results.\n\n**Education:**\n\n* High school diploma or equivalent.\n\n\n\\-\n\n**Job Family Group:**\n\nCustomer Service\n\\-\n\n**Job Family:**\n\n\nInstitutional Customer Service\n\\-\n\n**Time Type:**\n\n\nFull time\n\\-\n\n**Most Relevant Skills**\n\nPlease see the requirements listed above.\n\\-\n\n**Other Relevant Skills**\n\nFor complementary skills, please see above and/or contact the recruiter.\n\\-\n\n*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*\n\n *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* \n\n \n\n*View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762219658000","seoName":"banamex-volante-sr-ptovallarta-nayarit","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-nayarit/cate-cust-service-facing/banamex-volante-sr-ptovallarta-nayarit-6428411567475512/","localIds":"385","cateId":null,"tid":null,"logParams":{"tid":"75a1fdd2-5bee-4cf7-a098-954c0927a102","sid":"adcf1b87-915d-48dd-b4a0-d073fc778d7a"},"attrParams":{"summary":null,"highLight":["Resolve external customer issues","Maintain client portfolio through personal interaction","Regulatory compliance and risk management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tepic,Nayarit","unit":null}]},"addDate":1762219653709,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1385","location":"2QRG+H8 Piedra Bola, Nay., Mexico","infoId":"6427693082163312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Housekeeping Assistant","content":"**Additional Information** \n\n**Job Number**25170974 \n\n**Job Category**Administrative \n\n**Location**Siari a Ritz\\-Carlton Reserve, Carretera Federal 200 Tepic\\-Puerto Vallarta Km 88 300 Col., Municipio de Compostela, Nayarit, Mexico, 63720 \n\n**Schedule**Full Time \n\n**Located Remotely?**N \n\n**Position Type** Non\\-Management \n\nProperty Administrative Specialists play an important role in the critical functions of the hotel. Property Administrative Specialists work with all departments (e.g., guest services, engineering, food and beverage), providing administrative support. Whether it's providing administrative assistance (e.g., preparing documents using word processing, spreadsheets, databases, or presentation software), serving as a liaison between the sales office and customers throughout the entire process (pre-event, event, post-event); Property Administrative Specialists get the job done. They are essential to ensuring smooth operations throughout the hotel.\n\n \n\nRegardless of your position, there are a number of fundamental things that support success—creating a safe work environment; following company policies and procedures, maintaining quality standards, and ensuring your uniform, personal appearance, and communication are professional at all times. Develop and maintain good working relationships with other employees and departments, support the team in achieving common goals; listen and respond appropriately to concerns from other employees. Report accidents, damages, and hazardous situations to management. Engage in various tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). Be constantly on the move (standing, sitting, walking for extended periods). Must be able to bend, stoop, and perform movements requiring knee bending, twisting, stretching, and crouching. Perform other reasonable tasks requested by supervisors.\n\n \n\n*At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.*\n\n\nWith more than 100 award-winning hotels worldwide, the ladies and gentlemen of The Ritz\\-Carlton create such exceptional experiences that guests remember them for a long time, even after they have left. We want to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. \n\n\n\n\n \n\nEvery day, we set the standards for exceptional and personalized luxury service around the world and take pride in delivering excellence in guest care and comfort.\n \n\nYour role will be to ensure that The Ritz\\-Carlton’s “Gold Standards” are met with kindness and attention every day. 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