Monitoring Support

Description

Job Summary: We are seeking a Monitoring Support professional with knowledge in technical support, user assistance, and resolution of incidents related to security systems and computer equipment. Key Responsibilities: 1. Technical support for equipment and systems 2. Support for branches and users 3. Management of security systems (cameras, alarms, access control) JOIN OUR TEAM! Position: Monitoring Support (Rotating Shift) We are looking for a candidate with expertise in technical support, user assistance, and incident resolution related to security systems and computer equipment. Schedule: * Monday to Saturday * Fixed day off on Sunday * Rotating shifts: * 7:00 a.m. to 12:30 p.m. * 2:30 p.m. to 8:00 p.m. * + 7-hour 30-minute workday + 30-minute lunch break We offer: * Monthly gross salary of $10,000 * Statutory benefits * Savings fund * Birthday leave * Health benefits * IMSS insurance (upon completion of probation period) * Uniform * Employee virtual store * Retirement fund Main responsibilities: * Technical support for computer equipment and systems * Support for branches and users * Incident tracking for internet and software issues * Support for security systems: * Cameras * Alarms * Access controls * + Video retrieval and fault detection + Database updates + Service log preparation + Implementation of technical improvements and solutions Important notes: * On certain holidays, duty shifts are required * Workdays falling on holidays are compensated either monetarily as per law or with time off in lieu Location: Blvd. Francisco I. Madero \#520, Col. Centro Interested candidates are kindly requested to apply or submit an updated CV.