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Job Summary: Supervise daily store operations, ensure achievement of sales and customer service KPIs through strategy development, and be responsible for inventory and asset management. Key Highlights: 1. Develop and train high-performing sales and service teams. 2. Ensure proper store operations and deliver the best customer experience. 3. Proficiency in statistical data and metrics for decision-making. **Header \- External** ------------------------- Entity: Sinaloa Location Type: Culiacan Plaza Victoria Store **Position Objective BTP** ------------------------------- * Supervise daily store operations to ensure achievement of sales and customer service KPIs through strategy development. * Be responsible for inventory and asset management. * Ensure proper execution of Our Promise with each of our customers and supervise daily store operations to ensure compliance with operational management roles, as well as positive results in EBITDA, churn, and revenue. **Key BTP Responsibilities** ------------------------------------- * Recruit and train team members to meet sales and service KPIs aligned with business needs. Verify that all staff understand and master commercial offers, promotions, systems, and policies to comply with standards and processes. * Build high-performing teams based on the Our Promise methodology within stores. Supervise staff to meet and exceed assigned targets, while developing them individually to increase productivity. Supervise the in-store sales floor experience and ensure the best customer experience. * Ensure proper store operations by remaining on the sales floor, providing coaching, and using Kronos to appropriately assign staff to high-traffic zones and meet business needs and special launch events. Maintain appropriate inventory levels aligned with sales forecasts and supervise to prevent stockouts. * Leverage statistical data and metrics for decision-making, generating action plans to guarantee sales and service performance levels. Develop strategies to achieve KPIs based on observation, customer traffic analysis, business knowledge, and competitor insights. * Prevent, detect, and minimize fraud incidents by maintaining control over assets, inventory, and store image, ensuring all applicable government regulations are up to date. * Conduct customer visits as required by operational needs. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Completed Bachelor’s Degree (Diploma and Professional License) Preferred Education: Master’s Degree in Sales and/or Business Administration * *If selected as the candidate and you do not meet the required educational qualifications, you must sign a commitment letter to begin and/or complete the required degree level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- **Minimum** 5 years managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Preferred** 7 years in the Communications/Technology sector, managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Required Licenses/Certifications** ---------------------------------------- NA **Languages (Speaking, Writing, Reading)** --------------------------------- English 50% **Required Computer Software** ---------------------------------- * Office. * CRM (Sales). * AVS. **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we advance equity by implementing reasonable accommodations within the workplace.
