**Position: Quality Assistant** **Location:** [Nueva Clínica Santa María] **City:** [Culiacán, Sinaloa] **Employment Type:** [Full-time] **Availability:** [Immediate] **Who Are We?** ***Nueva Clínica Santa María*** is a private hospital that provides high-quality, dignified, and warm care to its patients and medical staff, operating in state-of-the-art facilities with trained personnel specialized in advanced medical care. **Job Description** Support the administrative management of quality, patient safety, and user service processes by capturing, tracking, analyzing, and reporting information related to surgeries, patient satisfaction surveys, incidents, quality indicators, and regulatory compliance—thereby contributing to continuous improvement and adherence to current health regulations. **Functions and Responsibilities** **Daily Activities** · Enter surgical schedules into designated systems or formats. · Update the admissions dashboard promptly and accurately. · Administer patient and/or user satisfaction surveys. · Submit satisfaction survey result reports. · Enter discharge surveys administered to patients. · Record and track complaints, suggestions, and compliments received. · Etc. **Occasional Activities** · Develop and update administrative and operational forms. · Document and update Standard Operating Procedures (SOPs). · Supervise proper completion of the incident logbook. · Enter evaluations and generate IAAS and Essential Actions charts and indicators. · Generate daily survey and discharge survey application reports. · Etc. **Sporadic Activities** · Supervise administrative and operational processes related to quality. · Submit procedures and documentation to COEPRIS’s Integrated Service Center. · Etc. **Requirements** * Experience: Verifiable in similar areas * Knowledge of current regulations. * Ability to work collaboratively in teams. * Experience in customer service. * Organizational skills, proactivity, and strong communication abilities. * Availability to work rotating shifts/weekends (if applicable). * Education: Bachelor’s degree in Industrial Engineering, Business Management Engineering (degree and professional license), or related field. **We Offer** * Starting monthly salary: $8,364.00 * Statutory benefits from day one, including IMSS enrollment, INFONAVIT and FONACOT seniority, gym discount, optional major medical expense insurance, subsidized cafeteria service, etc. * A stable and professional work environment. * Opportunities for career growth. Employment Type: Full-time Salary: Starting at $8,364.00 per month Benefits: * Gym discount * Discounts and preferential pricing * Option for indefinite-term contract * Major medical expense insurance * Subsidized cafeteria service * Free uniforms Education: * Completed bachelor’s degree (Mandatory) License/Certification: * Professional license (Mandatory) Work Location: On-site employment