Operations Manager

Description

Job Summary: We are seeking an Operations Manager with leadership and execution capabilities to coordinate campaigns, events, and optimize processes — serving as the central link between commercial, talent, and management teams. Key Highlights: 1. Key role in the agency with direct impact on growth. 2. Creative, dynamic, and constantly evolving environment. 3. Opportunity to work with emerging talent. **Operations Manager – Katana Talent** At Katana Talent, we are looking for an **Operations Manager** with strong organizational skills, leadership, and execution ability to ensure that everything planned… is delivered with excellence. This role is pivotal within the agency, as the individual will be responsible for **coordinating the execution of campaigns, events, and internal operations**, ensuring efficiency, quality, and compliance at every stage of the process. **What will you do in this role?** You will serve as the operational hub connecting the commercial, talent, and management teams, ensuring campaigns and projects are executed correctly, orderly, and on time. Your objectives include: * Coordinate content production while ensuring quality and adherence to guidelines. * Execute campaigns, guaranteeing deliverables are met on time and as specified. * Organize and supervise logistics for events, recordings, and operational activities. * Maintain alignment among talent, sales, and management during execution. * Ensure efficient execution of all agency campaigns (corporate\-talent), collaborations, and projects, meeting deadlines, specifications, and quality standards. * Coordinate and supervise the operations team (talent, production, scouting), ensuring cross-departmental alignment and goal achievement. * Optimize internal processes to improve efficiency, reduce errors, and scale company operations. * Ensure accurate communication across departments (commercial, lead manager, scout, and talent) to prevent campaign execution failures. * Maintain control and tracking of deliverables to ensure client and talent satisfaction. * Rapidly and effectively identify and resolve operational issues. * Reduce operational errors and ensure clear, defined processes. * Prepare the company’s operational structure for growth and increased campaign volume. Responsibilities: * Guarantee timely, accurate, and high-quality delivery of all campaigns, projects, and deliverables. * Ensure correct execution of commercial strategies from the operations side (ensuring all sold services are delivered properly). * Supervise content production, ensuring quality, timelines, and adherence to established guidelines. * Coordinate and execute logistics for events, recordings, and operational activities without error. * Maintain the company’s operational efficiency by avoiding delays, errors, and rework. * Supervise and take accountability for the performance of the operations team (Talent Manager and Scout). * Ensure proper management and coordination of talent for each campaign or project. * Guarantee effective alignment and communication across departments (commercial, lead manager, talent, and management). * Prevent, detect, and resolve operational incidents during project execution. * Identify operational risks and make timely decisions to mitigate them. * Ensure efficient use of resources (human, material, and time). * Implement, optimize, and maintain clear, organized, and scalable internal processes. * Continuously monitor operations and generate visibility through reporting. * Ensure client satisfaction through flawless execution. Requirements: Academic background: Bachelor’s degree in Business Administration, Business, Marketing, Communications, Business Management Engineering, Industrial Engineering, or related field. 3+ years of experience in: \- Operations \- Project coordination \- Production / agencies / marketing \- Team leadership experience Working hours: 10 a.m. to 7 p.m. Monday to Friday. Preferred: Software knowledge: GSuite CRM Excel Slack Trello excel Ads Social media (Facebook, Instagram, TikTok) capcut Canvas Chat GPT What we offer: * Hybrid work model (combining remote work with in-office presence as needed) * Statutory benefits * Monday to Friday work schedule * Creative, dynamic, and constantly evolving environment * Opportunity to discover and collaborate with emerging talent * Direct impact on agency growth Work location: Hybrid remote in Culiacán, Sin.