We are looking for a skilled **Network Support Engineer (L2\)** to provide advanced troubleshooting, operational support, and hands\-on assistance for enterprise network environments. This role acts as the escalation point for Level 1 support and collaborates with global NOC/L3 teams to ensure network stability, performance, and availability. This is a **technical, hands\-on position** requiring strong problem\-solving skills, customer focus, and the ability to support a wide range of network technologies. **Responsibilities** * Provide advanced troubleshooting and support for LAN, WAN, WLAN, VPN, and general connectivity issues. * Diagnose and resolve problems involving VLANs, trunking, routing protocols, switching, IP addressing, DNS/DHCP, and enterprise Wi\-Fi. * Perform onsite “hands and feet” tasks such as equipment installation, cable patching, power cycling, hardware replacements, and console access for remote teams. * Support configuration changes, firmware updates, and maintenance activities following ITIL change management processes. * Assist remote NOC/L3 teams with network diagnostics, data collection, and execution of guided procedures. * Troubleshoot wireless access points, controllers, IP phones, and VoIP devices as required. * Ensure compliance with network security standards, including device hardening, proper access control, and adherence to corporate policies. * Document all activities, maintain accurate records in ITSM tools (e.g., ServiceNow), and provide clear escalation notes when required. * Monitor network performance, identify recurring issues, and recommend improvements. * Coordinate with third\-party vendors, carriers, and internal teams to support incident resolution or scheduled work. Requirements * **3–5 years of experience** in Network Support, NOC, or Infrastructure roles (L2 level). * Strong knowledge of **TCP/IP, DHCP/DNS, VLANs, STP, routing basics (OSPF/BGP), switching (L2/L3\)** and Wi\-Fi troubleshooting. * Hands\-on experience with at least one enterprise vendor ecosystem such as **Cisco, Juniper, Aruba, HP, Meraki, Fortinet**, or similar. * Ability to perform onsite tasks including hardware replacement, patching, cabling, and guided hands\-on procedures in network racks. * Familiarity with **network monitoring tools** (SolarWinds, PRTG, Zabbix, etc.). * Experience using **ITSM tools** like ServiceNow, Remedy, or Jira Service Management. * Strong communication and customer service skills; ability to work independently with remote supervision. * **Bilingual English–Spanish** with ability to communicate technical information clearly in both languages. Job Type: Full\-time Pay: $62,000\.00 per month Education: * Associate (Preferred) Experience: * Network Support: 3 years (Required) Language: * English (Required) * Spanish (Required) Location: * 85895, Navojoa, Son. (Required)