**About the Role** We are looking for an experienced Level 2 Network Support Engineer to join our IT operations team in Navojoa, Mexico. You will support and maintain our critical network infrastructure, handle escalated incidents, and help ensure continuous network performance and security. **What You’ll Do** * Troubleshoot and resolve LAN/WAN network issues * Maintain switches, routers, firewalls, wireless networks, and load balancers * Perform packet captures and log analysis to identify root causes * Implement network changes (VLANs, routing protocols, ACLs, VPNs) * Monitor network health using tools like SolarWinds or PRTG * Work with ISPs/vendors to solve circuit-related issues * Maintain detailed documentation and ticket updates (ServiceNow/Jira) **What You Bring** * Solid knowledge of TCP/IP, DNS, DHCP, routing & switching * Hands-on experience with Cisco, Fortinet, or Palo Alto equipment * Familiarity with Wireshark, NetFlow, SNMP * Understanding of ITIL processes (Incident/Problem/Change) * Strong troubleshooting and communication skills **Qualifications** * Bachelor’s Degree in IT, Computer Science, or related field * *or equivalent experience* * **Preferred Certifications:** * CCNA / CCNP * CompTIA Network+ * Fortinet NSE4 or equivalent**Why Join Us** * Local employment contract in Navojoa * Growth path in network engineering & cybersecurity * Collaborative culture and modern technology environment **Job Summary** We are seeking a Level 2 Network Support Engineer to join our IT team in Navojoa. You will be responsible for providing advanced support, maintaining network infrastructure, and ensuring network service performance, availability, and security. **Responsibilities** * Diagnose and resolve LAN/WAN network issues * Maintain switches, routers, firewalls, wireless networks, and load balancers * Analyze network traffic, perform packet captures, and review logs * Implement network changes (VLANs, routing, ACLs, VPNs) * Monitor the network using tools such as SolarWinds or PRTG * Address and coordinate with service providers (ISPs) * Document work in ticketing platforms (ServiceNow/Jira) **Requirements** * Solid understanding of TCP/IP, DNS, DHCP, routing, and switching * Experience with Cisco, Fortinet, or Palo Alto equipment * Familiarity with Wireshark, NetFlow, and SNMP * Knowledge of ITIL processes (Incidents, Problems, Changes) * Excellent analytical and communication skills **Education** * Bachelor’s degree in Computer Science, Information Technology, or related field * *or equivalent experience* * **Preferred Certifications:** * CCNA / CCNP * CompTIA Network+ * Fortinet NSE4 or equivalent**Benefits** * Local employment contract in Navojoa, Sonora * Professional growth opportunities * Collaborative work environment and cutting-edge technology Job Type: Full-time Pay: $35,000.00 - $40,000.00 per month