Job Summary: We are seeking an expert Technical Support Engineer specializing in printing equipment repair to provide specialized support and resolve incidents. Key Highlights: 1. Specialized technical support for laser and inkjet printing equipment 2. Incident management and resolution using ERP and CRM tools 3. Up-to-date maintenance of official certifications from relevant brands We are looking for an expert Technical Support Engineer specializing in printing equipment repair to join our team. Responsibilities: • Provide specialized technical support for laser and inkjet printing equipment • Manage and resolve incidents using ERP and CRM tools. • Create and track service tickets. • Ensure compliance with Service Level Agreements (SLAs). • Diagnose and repair dot matrix and label printer equipment. • Field productivity and support. • Maintain up-to-date official certifications from relevant brands. Requirements • 3 years of experience in printing technical support • Experience using ERP and CRM tools. • Ability to create and track service tickets and monitor SLAs. • Knowledge of dot matrix and label printer equipment. • Official brand certifications, if obtained. • Problem-solving and communication skills. *Important* Competitive salary based on experience/qualifications plus productivity bonuses. Ongoing training Statutory benefits Excellent working environment Work location: Echegaray, Naucalpan . -Requirements- Minimum education: Upper secondary education - Professional Education T 3 years of experience Knowledge: CRM, ERP, Hardware, Printers, Computer repair, Technical support Driver's license: A Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist