Job Summary: We are seeking a Level 1B Help Desk Agent to deliver timely technical support and assistance, resolve incidents, and ensure customer satisfaction. Key Highlights: 1. Technical support and user assistance for timely solutions. 2. Incident management to ensure customer satisfaction. 3. Professional development and a collaborative, innovative environment. Live the SONDA Experience Here, you transform your career! Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology, we will not only transform our customers’ businesses but also the future. At SONDA, you will experience a work environment offering diverse opportunities for personal and professional growth—a great place to learn and contribute to improving people’s quality of life through technology. We are looking for a **Level 1B Help Desk Agent** **You will have the opportunity to:** * Deliver technical support and assistance to users, ensuring timely resolution of their requests. * Provide technical support, delivering and recording all necessary information to meet internal company and customer requirements. * Provide customers with technical assistance in resolving incidents, managing all required actions to achieve problem resolution and customer satisfaction. **Ideal if you have knowledge and experience in:** * Customer service * Microsoft Office suite proficiency * Technical degree related to computing or similar field * Experience in customer service and support What can you expect from us? Work flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month **On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON. Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment fostering teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. And much more! Diversity \+ Inclusion \= Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment guaranteeing that talents can work in a positive setting that encourages professional career development on equal opportunity terms. Because we know that a diverse environment is fundamental to driving innovation, we select candidates based on professional qualifications, regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. Join our team!