*This job posting originates from the Talenteca.com job board* ### **Job Opening at People Hackers in Iztapalapa, Mexico City** **Who Are We?** * Excellent work environment, flexibility, and genuine growth opportunities; we are market leaders in on-premise and cloud-based IP solutions and collaborate closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking an on-site Cisco Webex Unified Communications Technical Support Engineer or Collaboration Support Engineer. **Why Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project leaders * Gain experience in customer and service management **Our Offer** Financial stability and solidity, real development and professional growth, plus an excellent work environment, certifications, and mobility options — our offer includes: * **Compensation**: MXN 18,000 net monthly; direct employment contract and above-standard statutory benefits * **Working Hours**: Monday to Friday, rotating shifts from 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 11:00 AM–8:00 PM * **Work Location**: Torre Manacar, Benito Juárez **What We’re Looking For** * Minimum 2 years of experience in any of the following roles: on-site unified communications support, remote collaboration support, unified communications technical support, collaboration help desk, unified communications service desk, collaboration support engineer, Cisco Webex support (NOC engineer), Level 1 (N1) support, N1 engineer. * 1–2 years of experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus — either on-premise or cloud-based. Alternatively, Google Workspace / Google Meet experience is acceptable. * 1–2 years of experience handling user onboarding/offboarding, modifications, PBX administration, switch management, IP telephony installation and configuration, and Cisco software conferencing setup. * Performing daily checklists for meeting rooms or videoconferencing systems. Documentation management (e.g., Completed Work Reports, Resolved Tickets, Visit Logbook Management, etc.) * Basic knowledge of network equipment, switching, routing, wireless, and Cisco-branded collaboration technologies. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree — incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex Jabber CUCM Cisco * Call Manager Spark Room Kit * VoIP PBX IP Telephony Networks * Video Conferencing CU UC * Router Switch Links Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6939c3b830000040000d1525&source=indeed*