Age: 30 to 45 years Education: High school – bachelor's degree Computer system proficiency Professional appearance Minimum 3 years of experience FUNCTIONS: * Ensure compliance with cleaning and service standards in rooms and public areas * Establish effective communication with staff and other departments to maintain a high-quality work environment. * Create monthly training schedules for service updates to keep personnel under supervision current. * Regularly review occupancy forecasts to ensure appropriate workload distribution. * Guarantee the execution of deep maintenance programs, deep cleaning, carpet washing, floor polishing, preventive and corrective maintenance at least three times per year per room to ensure proper presentation of hotel areas. Knowledge and Skills * Room cleaning and maintenance programs * Quality control * Master keys * Expense and budget control * Chemical handling for cleaning * Inventory management of operational equipment and linens Competencies Business Knowledge Results and Performance Orientation Adaptability and Learning Customer Focus Leadership and Employee Development Reliability and Consistency