At Logx Abogados, we are looking for Call Center Managers with a proactive attitude, negotiation skills, and effective communication abilities who enjoy interacting with clients and want to grow professionally in a dynamic environment. The objective of the position is to establish contact with clients who have overdue payments, offer personalized payment solutions, and maintain an empathetic relationship that promotes effective credit recovery, while simultaneously strengthening the company's image and trust. **Responsibilities:** · Manage incoming and outgoing phone calls to establish contact with clients who have overdue accounts. · Negotiate payment plans, agreements, or restructuring according to company policies, maintaining an empathetic and solution-oriented approach. · Promptly follow up on payment commitments, ensuring compliance and customer satisfaction. · Maintain courteous, empathetic, and persuasive communication at all times, even in complex situations. · Timely address and route customer inquiries, complaints, or concerns to the appropriate department. · Accurately update and record databases, payment promises, and achieved results. · Ensure confidentiality and protection of each client's personal data, complying with internal policies. **Requirements:** Age: 20 years and older Gender: Indistinct Schedule availability: Rotating shifts from Monday to Sunday with a weekday day off Available shifts: 8am to 5pm and 11am to 8pm Education: Completed high school or related bachelor’s degree Minimum experience: 1 year as a Call Center Manager, Collections Executive, or in telephone customer service and negotiation roles. **Knowledge:** · Basic Microsoft Office (Word, Excel) · Effective negotiation techniques · Portfolio management and payment agreement tracking · Results analysis and goal achievement **Key Skills:** · Effective communication and verbal fluency · Negotiation and objection handling · Active listening and empathy · Problem-solving with a positive attitude · Teamwork and constant collaboration **We Offer:** · Paid training · Immediate hiring ***Work Location:*** Av. Teziutlán Nte. 1, La Paz 72160, Puebla, Pue. Apply through this channel. We would love to meet you and have you join our team! Job type: Full-time Salary: Starting at $10,000.00 per month Education: * High school diploma (Desirable) Workplace: On-site