Security Agent

Description

Position Summary: The Security Agent protects and verifies the property's and its occupants' safety on a daily basis, managing security activities and responding to emergencies at the hotel. Key Responsibilities: 1. Verify the safety and well-being of guests and associates 2. Manage daily activities of the Security Department 3. Respond to emergencies and protect hotel facilities GENERAL POSITION OBJECTIVE Daily verification of property security to ensure the well-being of external and internal hotel guests. DUTIES AND RESPONSIBILITIES 1\. Administer daily all Security Department activities at the hotel. 2\. Monitor the hotel’s physical facilities as well as any other property assigned by the Security Manager or Supervisor, with the purpose of observing, reporting, and correcting any irregularities. 3\. Assist external and internal guests in unusual incidents, such as fire suppression, administering first aid, controlling disorderly persons, deterring illicit activities, preventing suicides, accidents, riots, and any other type of emergency. 4\. Protect guests—both external and internal—and facilities from premeditated accidents, assaults, or thefts. 5\. Protect the hotel from deterioration and destruction. 6\. Conduct regular patrols throughout the property to prevent unauthorized persons from entering, detect hazardous conditions or unsafe practices. 7\. Conduct investigations into thefts or losses; accidents; and other incidents involving external and internal guests, and prepare incident reports for all such events. 8\. Possess comprehensive knowledge of the property and implement security measures during emergencies, safeguarding the physical integrity of guests and associates. 9\. Maintain control and full accountability for guest and associate requests regarding observations and areas for improvement within the hotel, recorded in a logbook, and follow up with appropriate personnel until full resolution is ensured. 10\. Verify the proper condition of emergency equipment. 11\. Inspect restrooms for external guests—both ladies’ and gentlemen’s—as well as the entire lobby perimeter, event and banquet halls, outlet areas, common-use areas, etc. 12\. Control vehicles in the motor lobby area, ensuring no vehicles are parked improperly or left unattended in the area. 13\. Escort cashiers depositing cash into the designated area and ensure the relevant form is signed if applicable. 14\. Verify that all associates properly use assigned Personal Protective Equipment (PPE). 15\. Conduct audits of administrative offices after executives have departed to confirm they are securely locked and lights are turned off. 17\. Maintain an appropriate posture in the assigned area; the following are strictly prohibited: arms crossed, hands in pockets, engaging in non-operational conversations with other associates, and neglecting one’s assigned area. 18\. Foster a spirit of cooperation among Azul Talavera Hotel associates. 19\. Provide support in all required tasks during emergency situations. 20\. Conduct audits of fire hydrants and firefighting equipment across all service areas. 21\. Conduct audits of housekeeping linen closets and housekeeping carts. 22\. In case of fire on the property, the Security Agent must be familiar with specific procedures for such events. 23\. The Security Agent must know the hotel’s Security Policies and fully understand their specific duties as outlined in the Security Department’s Operations Manual. 24\. The Security Agent must become familiar with key elevator operational functions. 25\. Fully understand and be thoroughly familiar with all hotel resources, including location, function, and operation of the following equipment: a. Sprinkler and smoke detection systems. b. Fire-fighting equipment, emergency exits, and first-aid equipment. c. Fire alarm panel controls. d. Evacuation procedures and public address system directions. e. Procedures for bomb threat response. f. Proper techniques for lifting heavy objects. g. Complete knowledge of internal and local emergency telephone numbers. 26\. All members of the Security Department must be willing to participate in all training provided by the department or by Azul Talavera Hotel—whether conducted internally or by external companies—for the benefit of their duties, both on and off the property. 27\. All recommendations or tasks listed are illustrative and neither exhaustive nor limiting. 28\. This is explicitly stated because special situations may arise requiring assignment at the time, without altering the employee’s regular working hours. REQUIREMENTS Experience: \- Preferably experience in the hospitality industry. \- Basic theoretical and practical knowledge of Civil Protection brigades. \- Availability to work rotating 8-hour shifts (including morning, afternoon, and night). \- Discretion. \- A valid driver’s license is a plus. Employment Type: Full-time Salary: $9,450.00 per month Benefits: * Cafeteria service Work Location: On-site employment