Summary: Seeking an experienced Desktop Queue Manager with strong L2 End User Desktop Support skills for Mac and Windows environments, adept at team handling and customer escalation resolution. Highlights: 1. Strong L2 End User Desktop Support for Mac and Windows 2. Experience as EUC Lead or Manager with team handling skills 3. Good customer handling and escalation resolution skills Mexico City, Mexico City 06000 Posted February 28th, 2026 Looking for more job opportunities? Click here! Job Type: Full Time Job Category: IT Job Description **Title : Desktop Queue Manager****Location : CDMX, Mexico****FTE** **Roles \& Responsibilities** Strong knowledge and experience as L2 End User Desktop Support Engineer both Mac and Windows Goods hands on experience in ServiceNow Good Analytical and team handling skills Good Presentation skills Excellent oral and written communication skills Excellent Presentation skills Worked as EUC Lead or Manager and handled team of 20\+ Desktop associates Good customer handling and escalation resolution skills Required Skills TECHNICAL PROJECT MANAGER