Technical Support Specialist

Description

Job Summary: Ensure the proper functioning of equipment, systems, and technological services, guaranteeing operational continuity and an efficient user experience. Key Highlights: 1. Administration of Office 365, Windows servers, and virtualization (VMware). 2. Comprehensive technical support (hardware and software). 3. Propose improvements to optimize technological resources. Job Objective Ensure the proper functioning of equipment, systems, and technological services, guaranteeing operational continuity and an efficient user experience for users. Key Responsibilities * Provide technical support to users (hardware and software). * Perform preventive and corrective maintenance on equipment. * Administer technological platforms, including Office 365 (user management, email, access rights, and configurations). * Administer servers and virtualized environments (Windows Server, VMware). * Manage software, licenses, and technological tools. * Maintain inventories of equipment and consumables. * Generate maintenance, support, and system status reports. * Manage vendors and monitor external services. * Propose improvements to optimize the use of technological resources and operational costs. Required Profile * Bachelor's degree or Engineering in Computer Systems, Information Technology, or related field. * Experience in technical support and technological infrastructure administration. Knowledge of: * Office 365 administration (not operational usage, but platform management) * Windows server administration and virtualization (VMware) * Software and license management * Comprehensive technical support (hardware and software) * Intermediate English (preferred). Key Skills * Service-oriented attitude * Problem analysis and resolution * Attention to detail * Organization and control * Results-oriented mindset Job Type: Full-time Salary: $16,000\.00 \- $18,000\.00 per month Benefits: * Discounts and preferential pricing * Option for indefinite-term contract * Discounted cafeteria service * Gym service Application Question(s): * Are you available to work 100% on-site? * This position is located in the municipality of Colón; are you able to commute daily to the workplace? * Do you have experience administering Office 365? Work Location: On-site employment