Service Desk Executive (Night Shift)

Description

Job Summary: We are seeking a Service Desk Executive to provide first-level technical support to internal users and ensure the operational continuity of technology services during the night shift. Key Highlights: 1. First-level technical support to internal users during night shift 2. Job stability and professional development in a corporate environment 3. Excellent work environment and growth opportunities in IT At Star Médica, we are looking for IT talent! **Position:** Service Desk Executive (Night Shift) Star Médica Corporate **Night shift schedule:** 7:00 p.m. to 7:00 a.m. Work schedule: 36 hours on / 36 hours off **Job Objective:** Provide first-level technical support to internal users, ensuring the operational continuity of technology services during the night shift. **Main Responsibilities:** Handling and tracking technical tickets and incidents Support for computing equipment, access credentials, Office 365, and institutional tools Remote support and assistance to internal users **Required Profile:** Technical degree or Bachelor’s degree in Systems, IT, Computer Science, or related field Experience in Service Desk, Help Desk, or Technical Support Knowledge of Windows, Office 365, networks, and Active Directory Proficiency with ticketing and remote support tools Availability to work night shifts **Desirable:** Experience in corporate or hospital environments **Competencies:** Customer service orientation Problem-solving skills Organization and follow-up ability Ability to work under pressure **We Offer:** Statutory benefits Job stability Professional development Excellent work environment