Customer Service

Description

Job Summary: Provide high-quality customer service and support to Eteria's customers by resolving inquiries, following up on requests, and ensuring a positive experience. Key Highlights: 1. In-person, telephone, and digital customer service. 2. Resolution of inquiries and follow-up on requests. 3. Friendly, clear, and professional communication. Job Objective Provide high-quality customer service and support to Eteria's customers by resolving inquiries, following up on requests, and ensuring a positive experience before, during, and after service or purchase. Main Responsibilities * Serve customers in person, via telephone, and through digital channels. * Address questions regarding products, services, promotions, and processes. * Follow up on orders, appointments, or customer requests. * Escalate complaints or incidents to the appropriate department. * Maintain friendly, clear, and professional communication. * Record and track customer information and interactions. * Assist with confirmations, reminders, and post-sale follow-up. * Maintain order and professional appearance in the service area. * Adhere to company service policies and standards. Requirements * Completed high school diploma or technical/vocational degree. * Experience in customer service or sales (preferred). * Strong verbal communication skills and a service-oriented attitude. * Basic computer and social media proficiency. * Organizational skills and ability to work effectively in a team. * Professional appearance and courteous demeanor. Skills * Effective communication. * Empathy and patience. * Problem-solving. * Working under pressure. * Proactivity. * Organization. Schedule * Monday to Friday: 12:00 PM to 8:00 PM; Saturday: 10:00 AM to 6:00 PM Salary: Starting at $2,300.00 per week Benefits: * Employee discount * Option for an indefinite-term employment contract Work Location: On-site employment