Description
Summary:
The Service Desk Analyst provides IT support to customers, resolving common technical issues and collaborating with specialists for complex problems.
Highlights:
1. Provides IT support for Digital Workplace technical issues
2. Analyzes and resolves common technical enquiries
3. Cooperates with IT specialist team for complex issues
**Job Description**
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Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high\-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
**Job Description \- Grade Specific**
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Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​