Technical Support - MacStore Aguascalientes

Description

Job Summary: We are seeking Technical Support staff to provide first- and second-level support to Apple users, with a focus on customer service and service follow-up. Key Highlights: 1. Apple user technical support and personalized customer service 2. Career growth and continuous training 3. Apple Certified Macintosh Technician certification MacStore. We are a leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 90 branches across Mexico. MacStore Altaria The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Statutory and enhanced benefits: 100% IMSS contributions. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional Benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days). -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, ags