Public Area Supervisor

Description

Position Summary: The Public Area Supervisor is responsible for ensuring the highest standards of cleanliness and equipment management in a luxury hotel, fostering excellent interdepartmental relationships and training assistants. Key Highlights: 1. Opportunities to build a successful career with global potential 2. Work in a diverse and challenging environment 3. Be part of a supportive team with a family spirit **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda\-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” Join something truly special! Join the Four Seasons Resort Cabo Del Sol team as **Public Area Supervisor.** This expansive property will include 96 beautifully appointed guest rooms and 61 residences, located in the “tourist corridor” between Cabo San Lucas and San José del Cabo atop the dramatic Baja California Sur with breathtaking ocean views where the Sea of Cortés meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an outdoor gym, Spa \& Spa Garden and a meeting space in the clubhouse. **Be You** As **Public Area Supervisor**, you are responsible for ensuring all areas meet Four Seasons Hotels’ highest standards. The supervisor also manages floor assistants and conducts daily inspections. **Requirements:** * Minimum 1 year of experience as Public Area Supervisor in an ultra-luxury hotel (required). * Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. * Basic knowledge of Opera and H otSos. * Participate in developing and monitoring training programs for Public Area Assistants and Laundry Attendants. * Knowledge of FORBES standards. * Attention to detail. * Ability to foster excellent relationships with members of the Public Area department and other departments. * Flexible schedule. **Master Your Craft** * Always be aware of your work schedule and report punctually. If unable to attend, notify your Housekeeping Manager. * Maintain professional conduct at all times. Adhere strictly to Four Seasons’ established policies \& procedures on conduct, as well as safety regulations and departmental rules without exception. * Report punctually at your scheduled start time to your Assistant Housekeeping Manager/Assistant Director of Housekeeping/Director of Housekeeping in the departmental office. * Review pending items assigned from the previous shift in your logbook and follow up accordingly. * Collect Public Area Department work assignments and verify them to resolve any questions. * Confirm the list of requirements and other events or requests for the Public Area Department with the Office Coordinator and your Housekeeping Manager. * Supervise Public Area Assistants and Laundry Attendants working during your assigned shift. * Ensure all team equipment functions properly and that equipment custody documentation is signed. * Inspect all public areas assigned to the department and submit the corresponding report if required. * Verify maintenance work orders and complete the required report. Report to your immediate supervisor if additional follow-up is needed. * Guide and train Public Area Assistants and Laundry Attendants under the direction of the Housekeeping Manager and Assistant Director of Housekeeping. * Supervise all cleaning of public areas and food and beverage outlets, ensuring adherence to proper cleaning procedures that respect decorative materials and furnishings, thereby preserving them in optimal condition. * When a Public Area Assistant reports completion of a requested follow-up task, the Public Area Supervisor must verify that it was performed correctly. * Prior to ending your shift, ensure all tasks are completed and meet appropriate standards and procedures implemented for the Public Area Department. * Upon shift completion, inform your immediate supervisor of any pending or ongoing follow-up items. * Report any unusual incidents to the Assistant Housekeeping Manager and communicate any special instructions to the P.M. Supervisor. * Responsible for all supplies stored in designated warehouses for the Public Area Department. * Responsible for cleaning floors, including warehouse areas. * Verify maintenance work orders and complete the required report. * Carefully execute the laundry, cleaning, and public area checklist program. * Maintain control over operational machinery. **What to Expect?** * Be part of a supportive team with a family spirit. * Have opportunities to build a successful career with global potential. * Work in a diverse and challenging environment and interact with leadership teams. * Be recognized for your achievements. **About Four Seasons Hotels \& Resorts:** Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history is one of continuous innovation, remarkable expansion, and unwavering dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining warmth and efficiency with the finest international hotel traditions. Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of “The 100 Best Companies to Work For” by FORTUNE magazine since 1998 and has been named a “Legend of the Great Place to Work,” an honor currently held by only 12 companies worldwide. **Service Culture** Currently operating 120 hotels and resorts, and 45 residential properties in major urban centers and travel destinations across 47 countries—with more than 50 projects in planning or development—Four Seasons consistently ranks among the world’s top hotels and most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset—and the key to our success—is our people. We believe each of us needs a sense of dignity, pride, and fulfillment in what we do. **What Is It Like to Work for Four Seasons Hotels \& Resorts?** At Four Seasons, we guide all our actions by the Golden Rule: “Treat others as you would like to be treated.” Here, you’ll work within a team built on mutual respect, collaboration, exceptional service, and passion for service. As a luxury brand, your work will also be guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard—but have fun and learn along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to work for an international company and travel the world while staying at incredible properties free of charge. Learn more by visiting us at: Company website: www.fourseasons.com Careers portal: https://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four\-seasons\-hotels\-and\-resorts Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs **\*\*\*\*\*\* Due to the high volume of applications we receive, we will only contact candidates selected for an interview.\*\*\*\*\*\***