Job Summary: Bulgari is seeking a passionate and brilliant Client Advisor to deliver a MAGNIFICENT and memorable experience, driving sales in its luxury boutique. Key Highlights: 1. An exciting and memorable experience as a Bulgari Brand Ambassador 2. Working in an authentic, passionate, and globally recognized environment 3. Promotion of diversity and corporate social responsibility Position **Client Advisor – Santa Fe \-Palacio de Hierro, Mexico City** **Bulgari** is seeking a **Client Advisor** for our boutique inside Palacio de Hierro in **Santa Fe, Mexico City**. The **Client Advisor** is responsible for acting as a Brand Ambassador and delivering an exciting, **MAGNIFICENT**, and memorable experience for our clients. This position operates under the direct supervision of the **Store Manager** and collaborates with other members of the **sales team** to drive sales and deliver exceptional client service. Becoming an **AUDACIOUS** member of the **Bulgari** team means being part of an authentic and passionate work environment while working for a world-renowned **CONTEMPORARY** brand. Among our most critical challenges is recruiting **BRILLIANT, PASSIONATE, and INNOVATIVE** individuals to join our team. As a global player, **Bulgari** is committed to all issues affecting diversity and recruits and hires employees from around the world, ensuring that everyone has the opportunity to succeed. We believe employees from diverse cultural, linguistic, and national backgrounds provide us with **EXQUISITE** insights to understand complex international markets. Beyond diversity, we actively promote Corporate Social Responsibility, insisting on maintaining a safe and open environment where **UNIQUE** individuals can express their own ideas and passions. Job responsibilities **Essential Responsibilities:** * Contribute to achieving store and service KPIs through proactive and consistent commitment to meeting monthly and annual sales targets. * Manage the sales process according to delivery standards (from Welcome to Packaging), ensuring correct application of sales techniques to deliver a **UNIQUE** shopping experience. * Convey the warm Italian hospitality mindset at every step of client interaction. * Listen empathetically to understand and adapt to client needs, providing personalized advice. * Build and develop relationships with existing clients and engage new clients with Bulgari. * Carry out all individual CRM activities as directed by the Store Manager, including CRM AFSS. * Communicate to management opportunities to build community relationships and explore potential events to increase brand awareness and client loyalty among both new and existing clients. * *This job description does not include all responsibilities and duties and may be modified at management’s discretion at any time.* Profile **Key Competencies:** * Minimum of **3 years** of work experience in a luxury retail environment or working with luxury products. * Proactive sales and negotiation skills. * Attention to detail, strong organizational skills, ability to prioritize tasks, and personal accountability. * Strong sense of initiative. * Must be available to work retail hours: weekdays, weekends, evenings, and holidays. * Ability to lift a certain amount of weight, up to 11 kilograms (25 pounds). * Proficiency in Microsoft Office programs: Excel, Word, PowerPoint; and ability to gain familiarity with store operations applications (Beanstore, Sales Force, SAP). * English is **desirable**. Additional languages are an advantage. JOB NUMBER### **BULG10041** COUNTRY / REGION### **Mexico** CITY### **Mexico City** CONTRACT TYPE### **Permanent**