ABL - Service Desk Engineer

Description

Job Summary: Service Desk Engineer for infrastructure support, user assistance, and resolution of hardware and software technical incidents, as well as installation and maintenance of equipment. Key Highlights: 1. Technical support to users in productive and administrative environments 2. Collaborative work and development of innovative solutions 3. An environment that enables you to plan and develop your career Mexico City ABL \- Service Desk Engineer Recruiter: David Reyes Position: Infrastructure Support Engineer Location: Monterrey Industry: Banking Work Mode: On-site Your Responsibilities: * On-site handling and resolution of technical incidents (hardware, software) * Installation, configuration, and replacement of computing equipment, peripherals, and mobile devices * Technical support to users in productive and administrative environments * Escalation and coordination with remote second- and third-level support teams * Ticket registration and tracking in the client’s ITSM tool * Preventive maintenance and management of basic IT assets Required Knowledge and Experience: * Experience in roles such as FSO Free Space Optical Communications * Experience in infrastructure support * On-site handling and resolution of technical incidents (hardware, software) * Installation, configuration, and replacement of computing equipment, peripherals, and mobile devices * Technical support to users in productive and administrative environments * Escalation and coordination with remote second- and third-level support teams * Ticket registration and tracking in the client’s ITSM tool * Preventive maintenance and management of basic IT assets * Application of procedures defined by the client and Capgemini * Ensuring accurate documentation of activities, equipment inventory, and daily reports * Compliance with the client’s security, confidentiality, and internal policies Skills: Ability to work under pressure, high-quality work, and results-oriented Your Career at Capgemini * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems—including methodologies, techniques, and tools. * You will contribute responsibly and promptly to customer satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have over 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. Why You’ll Love Working at Capgemini: * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. * We foster an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and create a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for open positions solely on the basis of candidate merit relative to job requirements and/or experience. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during selection, hiring, and/or onboarding processes. For your security, please review our Privacy Notice at:* *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/* Ref. code 430112\-en\_US Posted on 09 Mar 2026 Experience level Experienced Professionals Contract type Permanent Location Mexico City Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering