O9 Engineer

Description

Summary: Seeking an O9 Engineer, Lead II - Software Engineering, to handle technical procedures, advanced troubleshooting, and expand product functionality for transformative experiences. Highlights: 1. Opportunity to work with O9 and IBP platforms 2. Focus on problem-solving and expanding product functionality 3. Chance to coach engineers and contribute to technical excellence 2 Openings Mexico City ### **Role description** **O9 Engineer** **Lead II \- Software Engineering** **Who We Are:** Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human\-centered solutions for a better world. UST is a mission\-driven group of 29,000\+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. **You Are:** UST is searching for an O9 Engineer with familiarity and hands\-on experience in O9 platform or IBP platforms. **The opportunity:** * Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. * Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct. * Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible. * Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection. * Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. * Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. **What you need****:** * 8\+ Years of experience as Operations Engineer working for Supply Chain/IBP areas. * Ability to troubleshoot issues and drive resolutions. * Can analyze a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach. * Working experience with ITSM tools like Service Now or Zendesk. * Expertise in one or more software languages and design patterns. * Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers. * Has ways to get more efficiency out of compute resources (without adversely impacting customers). * Able to constructively coach engineers \- via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills. * Technical Knowledge and Skills: Strong ServiceNow, O9, Supply chain concepts, FMCG background is preferred. **Benefits** Employees receive mandatory and non\-mandatory benefits such as fourteen (14\) days of vacation beginning on the date of hire, vacation premium, ten (10\) paid holidays, a Christmas Bonus of thirty (30\) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4\) days of personal time off per year, up to three (3\) days of paid medical leave per year, and up to three (3\) days of paid bereavement leave per year. **What we believe:** We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people\-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. **Humility:** We will listen, learn, be empathetic and help selflessly in our interactions with everyone. **Humanity:** Through business, we will better the lives of those less fortunate than ourselves. **Integrity:** We honor our commitments and act with responsibility in all our relationships. **An Equal Opportunity Workplace, Free of Discrimination and Harassment** At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage. **Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso** En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. \#UST \#LI\-LR1 \#LI\-Remote ### **Skills** servicenow,o9,code review,fmcg,supply chain,zendesk, ### **About UST** UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.