Telephone Operator You will be a key member of a team committed to organizational integrity and well-being. Your main responsibilities will include: What qualifications do you need for this position? KPMG is a leading firm in professional services—Audit, Tax, and Advisory—offering our clients global expertise combined with deep local knowledge. We operate in over 155 countries, with more than 155,000 professionals worldwide; in Mexico, we have offices across 17 states and over 3,500 employees. What do we offer? The opportunity to join an internationally renowned firm, with ongoing training programs in a highly supportive human and professional environment—enabling you to build an outstanding career and receive competitive compensation aligned with your value and experience. IMPORTANT NOTICE KPMG is an inclusive firm that values diversity and does not tolerate any form of discrimination. Requests for medical certificates confirming non-pregnancy or HIV status are strictly prohibited as requirements for hiring, continued employment, or promotion. KPMG Mexico will never ask you to contact us or submit personal information—including address, phone number, email address, academic background, etc.—through unofficial channels, including WhatsApp. The only authorized channels for submitting your information are: KPMG Mexico’s official website, under the Careers section titled Job Opportunities; KPMG’s official LinkedIn profile; and authorized job boards: Computrabajo and OCC. KPMG Mexico fully complies with applicable legal guidelines and regulations regarding data privacy and protection of personal information. Any channel or medium other than those listed above is not part of our Firm’s defined strategy. We invite you to learn more about us and explore our career opportunities on our website and on Facebook, Twitter, and LinkedIn. Availability: Full-time, immediate start. Key skills: Active listening, clear communication, empathy, handling sensitive situations. Experience: Minimum 1 year in a call center, customer service, or similar roles. Education: Graduated or currently studying Psychology, Sociology, Philosophy, Humanities, Nursing, Geriatrics, Library Science, or other disciplines related to human interaction. Updating and managing databases. Ensuring quality service delivery and appropriate handling of each situation. Preparing detailed reports and timely case follow-up. Providing empathetic and professional guidance during every call. Telephone support for employees to receive complaints and requests for guidance. Position type: Full-time Salary: $7,372.29 – $12,324.58 per month Work location: Remote/hybrid, at 11650 Reforma Social, CDMX