**Job Description** ------------------- Monitor Cisco platforms, routers, switches, access points, and wireless controllers. Handle alerts and events in monitoring platforms. Experience working in NOCs. Ticket classification and prioritization, triage. End-customer support. **Qualifications** Triage of monitoring events. Contact with Cisco TAC to create cases and RMAs. Track Cisco cases. End-customer support in service center. Incident identification. Problem identification. Escalation to Level 2. **Job Snapshot** ---------------- * **Employee Type:** Full-Time * **Location:** Mexico City, Mexico * **Job Type:** Information Technology * **Experience:** Not Specified * **Date Posted:** 12/16/2025