Client: Our client is a leading airline in Latin America. Position overview: We are looking for a motivated UX Researcher to conduct and guide user research initiatives using Design Thinking and a combination of qualitative and quantitative methods. The role ensures that all projects are grounded in user needs, aligned with business goals, and solve well\-defined problems, contributing directly to enhancing digital customer experiences across LATAM. This position works closely with UX Designers, Product Managers, and Analytics Translators to ensure research insights inform product and design decisions. * Responsibilities: Plan and prioritize research activities based on product stage, stakeholder needs, and timelines. * Define appropriate research methods aligned with project goals. * Recruit or manage participants according to study criteria. * Conduct qualitative and quantitative studies: interviews, usability tests, surveys, and focus groups. * Collect, analyze, and interpret data to identify patterns, insights, and actionable recommendations. * Create deliverables such as personas, journey maps, and insight reports to communicate findings. * Present insights to diverse audiences, including executives, developers, and UX teams. * Collaborate with cross\-functional teams to design, validate, and refine user\-centered solutions. * Contribute to the evolution of research processes, best practices, and centralized documentation. * Stay current on UX research trends, tools, and emerging methodologies. * Requirements: Degree in Sociology, Anthropology, Design, Journalism, Engineering, or related fields. * 2\+ years of experience in user research using qualitative and quantitative methods. * Proficiency with UX research and collaboration tools (e.g., UserTesting, Optimal Workshop, Dovetail, Miro, Figma, Lookback). * Strong analytical, synthesis, and communication skills. * Good spoken Spanish. Nice to have: Portuguese is highly valuable.