**Work Summary:** The Educator role is the foundation of our success as an organization. Educators are experts at creating a best-in-class customer or guest experience in our retail stores. They are responsible for interacting with and connecting to our guests, sharing high-quality product information, and authentically speaking about our community and culture. Key Job Responsibilities * Guest Experience (i.e., customer) * Interact with guests to ensure an excellent experience in a way that values their time. * Assess guest needs to provide effective and personalized support and solutions for purchases and returns. * Provide technical product education by articulating the value and benefits of the product. * Facilitate a seamless end-to-end guest experience by conducting accurate and timely transactions and executing relevant market omnichannel programs (e.g., online purchase/in-store pickup, phone sales, and ship-from-store options) according to company standards. * Move dynamically on the floor to continuously engage with guests and address their needs or those of the store. * Receive guest feedback and partner with store leaders to take appropriate action and "do the right thing" for guests. Working With Others * Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure an engaging and supportive experience for all team members and guests. * Build productive and supportive relationships with all team members. * Collaborate with team members to ensure an optimal guest experience and support store operations. Operations * Perform product presentation tasks (e.g., restocking items, replenishing or adding out-of-stock items from inventory to the floor, removing stock or relocating items) according to company standards. * Use in-store technology to support store operations and deliver positive guest experiences. * Perform cleaning tasks as needed during shifts to maintain the store’s luxury environment. * Understand and follow personnel safety policies and procedures to maintain a safe working environment. * Perform work in accordance with applicable policies, procedures, laws, or regulations. Key Skills and Core Values You Bring * Inclusion and Diversity: creates/supports an inclusive environment that values/celebrates differences * Integrity/Honesty: behaves in an honest, fair, and ethical manner. • Guest Experience: enjoys working, connecting, understanding, and helping guests. * Personal Accountability: accepts responsibility/accountability for actions; is reliable * Self-Awareness: aware of how words or actions may be perceived or affect others. * Collaboration and Teamwork: works productively with others to achieve goals; seeks diverse perspectives * Enthusiasm: shows excitement about own work; looks for ways to make work fun and engaging Job Requirements Eligibility * Must be legally authorized to work in the country where the store is located. * Must be 18 years of age or older. •Must have proof of work rights and related evidence associated with local legislative requirements (EMEA only) * Must have the ability to travel to the assigned store using personal transportation methods. Availability * Willing to work a flexible schedule including evenings, weekends, and holidays. Other Willingness Requirements * Willing to work in an environment with bright lights and loud music. * Willing to move around a store for most of the shift to assist guests and perform job duties. * Willing to move moving boxes weighing up to 30 pounds (13.6 kg) * Willing to work as part of a team and also perform some tasks independently. Desirable Assets (i.e., good to have; not mandatory) * Education: High school diploma, GED, or equivalent **Job Summary:** The Educator role is the foundation of our success as an organization. Educators are experts at creating a best-in-class customer service or guest experience in our stores. They are responsible for connecting with our customers, sharing high-quality information about our products, and authentically speaking about our community and culture. Key Responsibilities of the Role Guest Experience (i.e., customer) * Interact with guests to ensure an excellent experience in a way that values their time. * Assess guest needs to provide personalized and effective purchase and return support and solutions. * Provide technical product education by articulating the value and benefit of the product. * Facilitate a seamless end-to-end guest experience by conducting accurate and timely transactions and executing relevant market omnichannel programs (e.g., online purchase/in-store pickup, phone sales, and ship-from-store options) according to company standards. * Move dynamically around the floor to continuously engage with guests and address their needs or those of the store. * Receive guest feedback and partner with store leadership to take appropriate action and "get it right" for guests. Working With Others * Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. * Build supportive and productive relationships with all team members. * Collaborate with team members to ensure an optimal guest experience and support store operations. Operations * Perform product presentation tasks (e.g., restocking items, replenishing or adding out-of-stock items from inventory to the floor, de-stocking or relocating items) according to company standards. * Use in-store technology to support store operations and deliver positive guest experiences. * Perform cleaning tasks as needed during shifts to maintain the store’s luxury environment. * Understand and follow personnel safety policies and procedures to maintain a safe working environment. * Perform work in accordance with applicable policies, procedures, laws, or regulations. Key Skills and Core Values You Bring * Inclusion and Diversity: creates/supports an inclusive environment that values/celebrates differences • Integrity/Honesty: behaves in an honest, fair, and ethical manner * Guest Experience: enjoys working and connecting with guests, understanding and helping them. * Personal Accountability: accepts responsibility for own actions; is reliable * Self-Awareness: aware of how words or actions may be perceived or affect others. * Collaboration and Teamwork: works productively with others to achieve goals; seeks diverse perspectives. * Enthusiasm: gets excited about own work; looks for ways to make work fun and engaging. Job Requirements Eligibility * Must be legally authorized to work in the country where the store is located. * Must be 18 years old or above. * Must have proof of work rights and related evidence associated with local legislative requirements (EMEA only) * Must have the ability to travel to the assigned store using personal transportation methods. Availability * Willing to work a flexible schedule including evenings, weekends, and public holidays. Other Willingness Requirements * Willing to work in an environment with bright lights and loud music. * Willing to move around a store for most of a shift to help customers and perform work. * Willing to move boxes weighing up to 30 pounds (13.6 kg) * Willing to work as part of a team and also complete some work independently Desirable Assets (i.e., nice to have; not mandatory) •Education: High school diploma, GED, or equivalent