Job Summary: Dispatch Analyst for telecommunications operations, responsible for assigning, tracking, and closing work orders to ensure operational productivity and quality. Key Responsibilities: 1. Ensure proper assignment and tracking of work orders. 2. Real-time monitoring of technicians and validation of evidence. 3. Preparation of operational reports and communication with teams. DISPATCH ANALYST – TELECOMMUNICATIONS 1. General Information Position: Dispatch Analyst Department: Operations / Dispatch Reports to: Operations Coordinator / Operations Management Position Type: Administrative–Operational Work Schedule: Full-time Work Modality: On-site 2. Position Objective Ensure proper assignment, tracking, and closure of work orders, guaranteeing productivity, process compliance, complete evidence, response times, and operational quality. 3. Functions and Responsibilities - Assignment and tracking of work orders. - Real-time monitoring of technicians. - Validation of evidence. - Communication with supervisors and technicians. - Preparation of operational reports. 4. Required Knowledge - Telecommunications operations. - Dispatch platform proficiency. - Intermediate Excel skills. - Proficiency in digital tools. 5. Skills - Organization - Effective communication - Attention to detail - Ability to handle pressure - Teamwork 6. Experience Minimum 1 year in operational dispatch or telecommunications. 7. Performance Indicators - SLA compliance - Productivity per technician - Closed vs. assigned orders - Correct evidence Interested candidates please send CV to: grupolobatorh@gmail.com WhatsApp: +52 55 5503 0562 Position Type: Full-time, Indefinite-term Salary: $10,000.00 – $13,000.00 per month Benefits: * Free parking Work Location: On-site employment