We want to meet you and have you join Clínicas del Azúcar, Position Title: Appointment Agent Department: Appointments Position Objective: The appointment agent, with a customer service focus, is responsible for following up with patients who have recently attended their appointments, with the goal of identifying barriers, verifying service quality, and documenting friction points. Key Responsibilities \- Conduct post-appointment follow-up and satisfaction surveys with patients who recently attended their appointments, focusing on: Identifying barriers to treatment adherence or dietary plan implementation. Verifying the quality of service provided at the clinic. Documenting friction points. Participating in special customer retention or service campaigns. Skills and Competencies: Strong verbal communication and excellent speaking ability. Ability to actively listen and empathize with patients. Effective problem-solving skills. Basic computer literacy and familiarity with CRM tools. Requirements: Experience in customer service or retention roles. Call center experience is desirable. **Required Position:** Telephone Agent **Branch:** CAP Schedule **Required Profile:** Minimum one year of call center and customer service campaign experience **Work Location:** **On-site at the new Guadalup call center** **Salary:** $9,000 per month \+ productivity bonus. Position Type: Full-time Salary: $9,000.00 per month Work Location: On-site employment