Collections Advisor

Description

Position Summary: Totalplay is seeking an Early Collections Manager to recover delinquent accounts and contain first-invoice non-payment accounts through telephone and in-person outreach. Key Highlights: 1. Experience in collections, sales, and customer service 2. Occasional fieldwork 3. Portfolio recovery Totalplay is a Mexican telecommunications company under Grupo Salinas and a leader in the TELECOMMUNICATIONS industry, committed to equal employment opportunity and non-discrimination. We invite you to join our team as: Early Collections Manager (First Invoice Non-Payment) Requirements: High school diploma (in progress or completed) Experience in collections, sales, and customer service Proficiency in Microsoft Office suite Flexible availability Occasional fieldwork Portfolio recovery Responsibilities: Achieve objectives for first-invoice non-payment portfolios and/or buckets defined by central strategy. Contain first-invoice non-payment accounts via telephone and/or in-person outreach for 100% of assigned portfolios. Conduct early-stage portfolio management via telephone and/or in-person outreach for unlocated customers and/or those refusing payment, as assigned by central collections. Manage early-stage portfolios for accounts aged 25 to 56 days overdue. Frequently report findings, causes, and/or reasons for non-payment (e.g., missing invoice, unaware of payment methods, etc.). Document all customer interactions in Salesforce / Dashboard. Responsible for early-stage portfolio management and NPPF (Non-Payment of First Invoice) metrics for accounts aged 25 to 199 days overdue. Achieve 60% assignment target. We Offer: Base monthly salary: $9,452.40 Guaranteed monthly bonus: $1,547.60 Monthly productivity bonus (per recovered account) Bi-weekly payroll Statutory benefits Grupo Salinas employee benefits Work Schedule: Monday–Friday, 9:00 AM–7:00 PM (with 2-hour lunch break); Saturday, 9:00 AM–2:00 PM; rotating Sunday shifts. -Requirements- Minimum education: Upper secondary education – General High School Diploma Years of experience Age: 26–48 years Keywords: advisor, asesor, cobro, payment, collection