Totalplay Technical Support

Description

Job Summary: A technical support professional responsible for customer service, technical issue resolution, and KPI compliance in a telephone support environment. Key Highlights: 1. Customer support via telephone and resolution of technical issues 2. Achievement of key campaign performance indicators 3. Report generation and escalation to second-level support Totalplay Job Opportunity: We are seeking a professional for the role of Totalplay Technical Support at our MTY office. Responsibilities: Customer support via telephone Achievement of campaign KPIs: Quality, Coding, Returned Tickets, and Adherence Responding to all incoming customer calls and/or internal transfers. Customer service, technical issue resolution, report generation, escalation to second-level support, invoice dispatch, and balance clarifications. · Requirements: Prior experience in technical support. Effective communication skills and attention to detail. · Benefits: Statutory benefits Performance bonus Work schedule: Monday to Saturday, 10:00 AM to 6:00 PM (8 hours daily) Training shift: 9:00 AM to 5:00 PM Base monthly gross salary: $10,300 + Variable compensation of $2,000 to $4,500 per month. -Requirements- Minimum education: Upper secondary education – General High School Diploma years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist