Support Assistant

Description

Position Summary: We are seeking a technician for Innova Print with customer service experience, responsible for maintaining systems, tracking issues, and ensuring customer satisfaction. Key Highlights: 1. Opportunities for training and continuous professional development. 2. Collaborative and dynamic work environment. 3. State-of-the-art technological tools. Innova Print is a leading company in the information technology sector, specializing in innovative printing and cybersecurity solutions. Our mission is to deliver high-quality services that exceed our customers’ expectations. Joining us means becoming part of a team committed to excellence, where we value the professional and personal growth of each of our employees. **Position Requirements** * Minimum education: Technical degree in fields related to information technologies. * *Desirable experience in customer service, help desk, or administrative functions (1 year).* * Intermediate proficiency in Microsoft Office (Excel). * Ability to quickly learn internal systems/web platforms. * Teamwork and effective communication skills. **Position Responsibilities** * Maintain the system up-to-date with information on leased assets and/or managed services. * Track and resolve issues related to leased assets and/or managed services, identify gaps, and ensure customer satisfaction. * Accurately follow all steps of the processes in which you participate, using required information, formats, policies, actions, and communications. * Properly monitor necessary systems for supply and asset failure monitoring. * Maintain appropriate workplace discipline: attendance and punctuality, proper use of uniform or work attire, professional language and communication, and work ethics. **Benefits** * Statutory benefits. * Opportunities for training and continuous professional development. * Collaborative and dynamic work environment. * State-of-the-art technological tools to optimally perform job functions. Work schedule: Monday to Friday, Saturdays half-day. Location: Monterrey, N.L. *We promote equitable professional development among our employees regardless of origin, race, gender, religion, skin color, sexual orientation, marital status, disability—making us an inclusive employer.* Job Type: Full-time Salary: $11,200.00 - $11,400.00 per month Benefits: * Option for indefinite-term contract. Workplace: On-site employment