Apple Technical Support / MacStore Pabellon M

Description

Job Summary: We are seeking a passionate Apple Support Technician who excels in service and problem resolution to diagnose, repair, and follow up on services. Key Highlights: 1. Join the leading team and earn Apple's Official Certification. 2. Advance your technical career with growth opportunities. 3. Develop your skills in Apple support and customer service. **️ Apple Support Technician \| MacStore \| Pabellon M** -------------------------------------------------------- **Join the leading team and earn Apple's Official Certification!** ### **Compensation Plan** * **Base Monthly Salary:** $11,000 MXN (gross), with short-term growth potential. * **Face-to-Face Bonus:** $2,500 MXN monthly. * **Food Vouchers:** $350 MXN monthly. ### **Benefits from Day One** * **Direct Employment** with 100% IMSS contributions. * **Year-End Bonus (Aguinaldo):** 17 days (increases with seniority). * **Profit Sharing (PTU):** Up to three months' salary. * **Life Insurance**, including funeral expense assistance. * **Vacation Days:** 12 days starting from the first year. ### **Additional Benefits Upon Permanent Hiring** * **Apple Certified Macintosh Technician (ACMT) Certification**, fully covered by the company. * **Salary Increase and Uncapped Commissions** for services and add-ons. (Effective upon certification) * **Punctuality Bonus:** 10% additional on your base salary. * **Savings Fund** to support your financial growth. * **Exclusive Discounts** and partnerships with prestigious brands. ### **✅ Required Profile** * **Completed High School Diploma** or Technical Degree (mandatory). * **Minimum verifiable experience** in computer and telephone maintenance. * **Customer Focus:** Passion for service and problem resolution. * **Schedule Availability:** Rotating shifts from 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday day off. ### **Main Responsibilities** * Provide Apple user support. * Diagnose, repair, and follow up on services. * Promote additional services (AppleCare, maintenance plans). * Meet quality metrics and response time requirements. **Interested in advancing your technical career?** Apply through this channel and we will contact you for an interview.