Manufacturing IT Application Support Engineer

Description

Summary: Join our team as a Manufacturing IT Application Support Engineer to ensure critical systems and manufacturing applications run smoothly, troubleshoot incidents, and collaborate with global teams. Highlights: 1. Opportunity to make an impact in a fast-paced technical environment 2. Key role in keeping manufacturing operations running smoothly 3. Collaborate with global teams to deliver reliable solutions ### **General Information** **Req \#** WD00095551 **Career Area:** Information Technology **Country/Region:** Mexico **State:** Nuevo León **City:** Monterrey **Date:** Wednesday, March 4, 2026 **Working Time:** Full\-time **Additional Locations**: * Mexico \- Nuevo León \- Monterrey * Mexico \- Nuevo León \- Monterrey ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit **www.lenovo.com**, and read about the latest news via our **StoryHub**. ### **Description and Requirements** Join our team and play a key role in keeping manufacturing operations running smoothly. We’re looking for a Manufacturing IT Application Support Engineer who will ensure critical systems, and manufacturing applications stay up and running. You’ll be the go\-to expert for troubleshooting and resolving incidents, working closely with global teams to deliver reliable solutions. If you thrive in fast\-paced environments, have a strong sense of urgency, and love solving technical challenges, this is your opportunity to make an impact! **Responsibilities** * * Keep critical IT managed applications running. * * Deliver end\-user support service within the IT Service Level Agreements to achieve IT and business KPIs. * * Support IT related change requests, projects that impact the local/regional business (including infrastructure, DWS, applications and security). * * Hardware provisioning for IT systems. * * Act as IT focal for the business. – Ambassador for central IT teams. * * Keep system documentations and knowledge bases up to date. * * Report site IT systems security related risks and support remediation. **Education** * * Software IT operation professional or similar certificate in the field of IT **Experience** * * At least 3 years of experience on IT support operation field. **Computer skills** * * Microsoft Windows clients intermediate level * * Windows servers, Active Directory services basic level * * Linux systems basic level * * Computer networking basic level * * Databases, SQL language intermediate level * * Microsoft 365 main applications basic level * * Software troubleshooting **Languages** * * Fluent English (oral and written) **Competencies** * * ITIL foundation, IT operations * * X86 hardware basics * * Cyber\-security basics * * Printing services. Label and laser printers. * * Some IT intelligent operations, RPA, AI agentic automation\-flow; GPT capabilities are a plus. * * Experience with Application Operation basic level. Manufacturing applications is a plus. **Others** * * Good team player, ability to work in small team and a wider global team to meet customer requirements. * * High motivation, customer focus, and ability to manage multiple priorities * * Must be very organized, customer focused * * Ability to work under pressure and deliver results within tight deadlines * * Analytic, persistent attitude to troubleshooting * * Critical thinking, strategic mindset, and a proactive approach to problem\-solving. * * Quick learner **Important**: This position is fully on\-site, requiring the person to attend the office from Monday to Friday, located at Technology Park, General Mariano Escobedo 316, 66600 Cdad. Apodaca, N.L., México **Additional Locations**: * Mexico \- Nuevo León \- Monterrey * Mexico \- Nuevo León \- Monterrey