IT Onsite Support Analyst

Description

Summary: This role is for a curious and patient individual motivated by making technology accessible and reliable, providing frontline technical support and continuously learning. Highlights: 1. Empowering you to make a meaningful impact through your work 2. Fostering a culture of inclusion where employees feel seen, heard and valued 3. Creating continuous learning opportunities to help you grow and upskill You enjoy being the first point of contact when technology isn’t working as expected and take pride in solving problems that help others do their best work. You’re curious about how systems connect, patient when guiding others, and motivated by making technology feel accessible and reliable. If supporting people through technology—and continuously learning along the way—sounds like you, this role may be a great fit. **Helping You Thrive By:** * Offering competitive wages and benefits, that support your life both in and out of work * Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control. * Creating continuous learning opportunities to help you grow and upskill. * Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day. * Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment. **You’ll Support Meaningful Work By:** * Providing frontline technical support to employees and visitors, resolving hardware, software, and connectivity issues with a customer\-focused and empathetic approach. * Installing, configuring, and maintaining desktops, laptops, peripherals, and end\-user technologies across Windows and macOS environments. * Troubleshooting and resolving incidents across the technology value stream, including operating systems, Office 365 applications, printers, and peripherals. * Managing and documenting incidents, requests, and escalations accurately using ticketing and tracking tools (e.g., ServiceNow). * Collaborating with internal IT teams, vendors, and service providers to resolve complex issues and support escalations. * Supporting device provisioning, imaging, software deployment, and account access while aligning with internal controls and compliance practices. * Continuously learning and staying current on enterprise and consumer technology trends to enhance the end\-user experience. **Minimum Qualifications:** * Bachelor’s degree in a related field. * 2–4 years of experience in an IT support, service desk, or similar customer\-facing technical role. * Intermediate to advanced English proficiency, both written and verbal. * Experience supporting Windows 11 and macOS devices, including laptops and peripherals. * Experience installing, configuring, and troubleshooting Microsoft Office 365 applications (Outlook, Excel, Word, Microsoft Teams). * Experience working with ticketing systems to document and manage incidents and requests (ServiceNow preferred). * Basic knowledge of Active Directory user and group management. * Basic understanding of networking concepts. **Desired Skills and Experience:** * Experience troubleshooting multi\-factor authentication (MFA) and access\-related issues. * Experience deploying Windows 11 images and software through enterprise deployment tools (e.g., Software Center). * Experience configuring and supporting MacBooks and macOS environments. * Ability to provide both local and remote technical support. * Familiarity with agile or workflow frameworks such as Scrum or Kanban. * Strong problem\-solving mindset with the ability to propose practical, results\-driven solutions. * Experience supporting or troubleshooting printers and shared devices. * Basic understanding of architectural or design\-related software environments. **Doing better for people and planet** Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. **Why People Choose to Work with Us** At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com. **\#**Associate \#LI\-Hybrid **\#**Consulting \| \#Customer\_Service\_Distribution \| \#Information\_Technology \#LI\-RD2