Help Desk

Description

Position Summary: We are seeking a customer service agent for telephone support, fault resolution, report generation, and case escalation, in a role supporting corporate clients. Key Highlights: 1. Telephone-based customer attention and support 2. Fault resolution and case escalation 3. Job stability **Responsibilities** * Customer attention via telephone. * Support for the active portfolio of corporate clients. * Fault resolution for services. * Report generation and tracking. * Escalation of cases to second level. * Invoice dispatch and balance clarification. * Handling incoming calls and internal transfers. **Requirements** * Minimum education: Technical degree. * Experience in customer service or call center for 3 months or more. * Communication and problem-solving skills. * Basic computer proficiency. **We Offer** * Base salary: $10,300 per month. * Variable compensation: $2,000 to $4,500 per month. * Statutory benefits. * Bonus for achievement of objectives. * Job stability. **Schedule** * Monday to Saturday. * 10:00 a.m. to 6:00 p.m. (8 hours daily). * Fixed rest day on Sunday. **Work Location:** Av. Simón Bolívar 1420, Mitras Centro, 64460 Monterrey, N.L Join our team by sending your CV to **5641662912** or applying through this platform