**Join Our Team as a Service Ambassador!** **CUSTOMER SERVICE AND LOGISTICS REPRESENTATIVE (With Own Vehicle)** **Focus Area: San Luis Potosí** If you are passionate about customer service and have the ability to coordinate the logistics of your own routes, this challenge is for you! We are looking for a proactive and organized individual who will be the face of our company on the key route of San Luis Potosí. **This position is 100% service and support, it does not include sales.** **Your Main Mission** Ensure customer satisfaction in San Luis Potosí through flawless service management and the **timely and secure delivery** of our goods or documentation. You will be the key link between the company and the end customer. **Your Key Responsibilities** **I. Service Management and Customer Relationship** * **Excellent Service:** Be the primary point of contact for assigned customers, resolving inquiries, managing requests, and ensuring smooth and empathetic communication. * Responsible for **maintaining the integrity of sensitive products**, storing refrigerated medications at your home according to **company specifications** and health regulations prior to final distribution. * **Customer Retention:** Conduct **post\-delivery follow\-up** to confirm customer satisfaction and ensure long\-term loyalty. * **Incident Management:** Handle and escalate any complaints or incidents efficiently and professionally, providing quick solutions. * **Reporting:** Document customer interactions and feedback in the system to contribute to continuous service improvement. **II. Logistics and Route Operations** * **Route Planning:** Intelligently organize your trips to San Luis Potosí to optimize time and costs, ensuring punctuality for every delivery. * **Delivery and Custody:** Transport goods or documentation securely and confidentially, verifying order accuracy before dispatch and upon delivery. * **Document Control:** Collect complete delivery documentation (signatures, stamps, acknowledgments) and report route completion. **Essential Requirements** * **Excellent appearance** * **High school diploma completed** * **Own Vehicle:** Must have a car or truck. * **Driver's License:** Valid and current. * **Experience:** Minimum 1\-2 years in customer service roles, **executive messenger services**, or delivery/logistics (not necessarily sales). **WE OFFER:** · **Net Base Salary:** **$12,000 MXN Free of Tax** (Punctual biweekly payment). · **Additional Bonuses:** Receive **$1,000 MXN** as Performance Bonus and **$1,000 MXN** as monthly bonus for **vehicle maintenance and wear**. · **Operational Expenses:** **Gasoline reimbursement** for route coverage and deliveries (in addition to bonuses). · **Flexibility and Autonomy:** **Home Office** setup for administrative tasks, prioritizing field route efficiency. · **Professional Development:** Internal growth opportunities and continuous training programs. · **Statutory Benefits** and excellent work environment. **Schedule:** · **Work Hours:** Monday to Friday from 8:30 a.m. to 6:30 p.m. · **Saturdays:** **Flexible and occasional availability** required for urgent deliveries or special operational needs. Employment type: Full-time Workplace: Remote job