Technical Support - MacStore Santa Catarina

Description

Job Summary: First- and second-level technical support for Apple users, with a focus on personalized customer service and adherence to performance metrics. Key Highlights: 1. Ongoing technical training for the position 2. Opportunity for career growth 3. Apple Certified Macintosh Technician certification Vacancy: Technical Support - MacStore Santa Catarina!! · At MacStore, we want you to join this great team and launch your professional career! · Interviews are about to begin. You could start your professional journey with us that day. Join our sales force at MacStore branches!! MacStore Santa Catarina MacStore, Latin America's leading distributor of Apple products and services (APR Apple Premium Reseller). At MacStore, you will receive the technical training required for your role and gain lifelong experience. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $11,000.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (paid to permanent staff) Face-to-Face Life Bonus: $2,500.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday through Sunday, rotating shifts from 11:00 AM to 8:00 PM or 12:00 PM to 9:00 PM (rotating weekly days off). Availability for training at MacStore Galerías Monterrey. -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist