At Mercado Libre, we are democratizing commerce and financial services to transform the lives of people across Latin America. Join us in this mission! Our Fintech business offers, at a regional scale, a comprehensive value proposition aimed at democratizing financial services and meeting the needs of over 60 million people who use our solutions. We provide an online platform that enables merchants to collect payments for electronic sales conducted both within and outside Mercado Libre, as well as a QR code system and Point-of-Sale (POS) devices to collect payments for physical-world sales. Thus, we empower millions of merchants, entrepreneurs, and professionals to securely process their transactions through more than 50 payment methods across Latin America. We also offer free access to a digital account that allows users to pay, send, and receive money; generate returns; and transact with cards for purchases or cash withdrawals. Through Mercado Crédito, we provide credit solutions to meet the needs of individuals using our services and to help boost the businesses of those selling via our platform. **We have a challenge for those who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their utmost because they enjoy working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive work environment, contributing joy and fun. * Know how to build collaboratively and enjoy working in teams. Imagine leading challenging, dynamic, and innovative projects—and being responsible for: * **Predictive Data Analysis:** Implementing advanced statistical methods (Pareto analysis, control charts, scatter plots) to identify trends, prevent losses, and ensure scalability of solutions. * **AI-Driven Technological Innovation:** Developing and deploying Mercado Libre’s Artificial Intelligence-based applications for efficient detection of operational risks and critical trends. * **Strategic KPI Management:** Leading and reviewing strategies focused on improving *Loss Prevention* metrics—particularly BPP (*Damaged, Delayed, Lost, and Stolen*). * **On-Site Supervision and Auditing:** Monitoring security processes across *Inbound, Sorter,* and *Dispatch*, including "Site 360" walkthroughs to detect physical risks and validate operational compliance. * **Investigation and Traceability:** Coordinating with the *Security* team to close investigations into diverted packages, analyzing incidents affecting assets or personnel, and proposing corrective actions. * **Collaboration and Third-Party Management:** Aligning with other areas across the MELI network to drive logistics KPIs and directly supervising security providers (support and service-level agreements). **Requirements:** * Academic and Regulatory Background: Degree in Engineering, Business Administration, or related fields, with strong specialization in risk management and international security standards (BASC, OEA, ISO 31000/28000). * Data Analysis and Business Intelligence: Advanced proficiency in Excel and BigQuery, with ability to visualize key metrics using tools such as Tableau, Looker Studio, and AppSheet to support data-driven decision-making. * Loss Prevention and Auditing: Technical experience in loss prevention analysis, logistics process audits, and supervision of physical and electronic security systems. * Operational and Team Management: Ability to coordinate field teams, manage security providers, and lead operational efforts in highly complex environments. * Incident Investigation and Response: Capability to conduct detailed incident investigations, package traceability analysis, and produce technical reports with proposals for continuous improvement. * Logistical Technology Ecosystem: Intermediate proficiency in company-specific operational tools (e.g., SBO, TMS FOS) and development of automations using Visual Basic. **We offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. * A chance to take ownership of your professional development in an environment rich with opportunities, learning, growth, expansion, and challenging projects. * The chance to collaborate and learn alongside top professionals and specialists. * An outstanding work environment, equipped with everything needed for you to have an exceptional experience.