Dispatcher

Description

Job Summary: We are seeking a customer-oriented and empathetic CSR Dispatcher to ensure an excellent delivery experience, providing support to customers and driver teams. Key Highlights: 1. Key role in delivering customer experience and satisfaction. 2. High-volume call management and B2B incident resolution. 3. Collaboration with drivers’ teams on the road. **Position: Dispatcher** **(Customer Service Representative – Dispatch)** **Compensation** Mexico: 23,200 MXN **Location** Mérida: Calle 62 at corner of 411 x 49, Int. 411, Parque Santa Ana, Mérida, Yuc., 97000 **Schedule** Monday to Friday 9:00 AM – 6:00 PM PST or 10:00 AM – 7:00 PM PST Total 40 hours per week (Please note potential adjustments due to daylight saving time) **Work Modality:** First 2 months: On-site during training Thereafter: 100% remote **Job Description** We are seeking a customer-oriented, empathetic CSR Dispatcher with excellent communication skills. This position is critical to ensuring an outstanding delivery experience, providing support to both customers and field driver teams. Most calls are B2B, with a primary focus on resolving incidents, coordinating dispatches, and maintaining high satisfaction levels. **Key Responsibilities** Manage a high volume of incoming calls Identify customer needs and provide effective solutions Handle and resolve complaints within established timeframes Document customer interactions Maintain daily communication via email Prepare daily reports Comply with internal policies and procedures Collaborate with drivers’ teams on the road **Requirements and Skills** Mandatory: Minimum 1 year of CSR experience in the same role Experience with Google Suite English proficiency level B2 to C1 Excellent writing skills Availability for a fixed 5-day workweek 40 hours per week **Desirable:** Dispatching experience (1 year) Logistics experience (1 year) B2B customer service experience Bilingual (English/Spanish) **Key Competencies:** Outstanding telephone communication and active listening Multitasking ability and time management Strong customer focus Problem-solving skills **Tools (PLUS, not mandatory)** DispatchTrack NetSuite RingCentral WhatsApp (All can be learned during onboarding) \#CSR25 Job Type: Full-time, Indefinite-term contract Salary: Up to $23,200.00 per month Workplace: On-site employment