OPERATIONS MANAGER – LARGE-SCALE EVENTS

Description

Job Summary: We are seeking an Operations and Services Manager with experience in large-scale events to ensure the integrated operation of facilities, safety, crowd flow, and overall experience. Key Highlights: 1. Key role in the integrated operation of large-scale events 2. Management of security, cleaning, service, and crowd flow 3. Real-time coordination of staff and vendors **If you have never operated large-scale events… this role is NOT for you** Hundreds of people entering simultaneously, incidents at every access point, maximum pressure, and decisions required within seconds. **This is not retail. Not corporate. Not finance. Not traditional logistics.** We seek an Operations and Services Manager to help guarantee the integrated operation of facilities before, during, and after events—ensuring optimal conditions for **safety, cleanliness, service, crowd flow, and experience**, as well as regulatory compliance and service profitability. **Mandatory Experience:** * Direct operations at stadiums (DESIRABLE) * Execution on match days / large-scale event days * Crowd and attendee flow control * Real-time crisis resolution * Control and coordination of services (cleaning, security, food & beverage, access management) **Profile:** **Education:** * Bachelor’s degree in Administration, Industrial Engineering, Tourism, or related field **Main Responsibilities:** * Ensure facility cleanliness, appearance, and functional standards * Manage logistics for access, circulation, and evacuation * Supervise implementation of security and civil protection protocols * Coordinate internal security personnel and external vendors * Manage contingency plans (emergencies, evacuations, first aid) * Control supplies, personnel, and service quality * Supervise box office and sales platform operations * Monitor inventories, shrinkage, and sales Employment Type: Full-time Salary: $25,000.00 \- $35,000.00 per month Benefits: * Complimentary beverages * Gym discount * Company parking * Flexible working hours Work Location: On-site employment